Refund policy

Returns and Refund Policy

About Returns and Exchanges

Due to the nature of our products, we do not accept returns or exchanges for reasons of personal preference. We appreciate your understanding.

About Cancellations After Ordering

Once an order has been placed (payment completed), we are unable to accept cancellations, or additions or changes to the order, for reasons of personal preference. Please be sure to review your order carefully before confirming it.

If There Is a Defect With Your Product

We accept returns only if a product arrives damaged or defective, or if you receive a product that differs from your order. We will resend the defective or missing item (or issue a refund if the same item is out of stock).

We're sorry for the inconvenience — please contact our shop within 7 days of the product's arrival. → Contact us here

Please note that we are closed on Saturdays, Sundays, national holidays, and the New Year holiday period, so we will respond starting the next business day. We appreciate your understanding.

About Products Purchased Outside the FUUKA Official Site

Products purchased anywhere other than the FUUKA official site are not covered by this site's returns and refund policy. If you purchased a product in-store, please contact the store where you made your purchase.

About the Timing of Credit Card Refunds

The timing of credit card refunds varies by card company, so a refund may not appear on your statement right away.

If your order date falls in a different billing month, you may be charged the following month, with the refund processed the month after that. Please note that for orders made before your statement's closing date, the charge or refund may not appear on that statement.

Please also note that, under credit card company policies, disclosure of information to anyone other than the cardholder is restricted. Because we are unable to confirm refund timing on your behalf, please contact your card company directly for details on when your refund will be processed.

About Booking and Canceling Counseling Sessions

Cancellation Policy

If you cancel your reservation by 6:00 PM the day before your session, no cancellation fee will apply.

For cancellations made after 6:00 PM the day before, cancellations on the day of the session, or no-shows, we will charge the full session fee as a cancellation fee. We appreciate your understanding in advance.

About Rescheduling

If you would like to reschedule, please contact us by 6:00 PM the day before your session. Any changes made after that time will be treated as a cancellation.